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How to Return Materials

Returning Books

When you are finished reading a book, you may send the audio cartridge or braille book back to our library through the US mail without charge thanks to a Free Matter for the Blind or Handicapped mailing privilege external link icon.

For audio cartridges, simply remove the address card from the mailing case and place the case in your outgoing mail. Our library's address is printed on a sticker found on the mailing case, just under the address card.

For braille books, the address label on the mailing case can be turned over to display our library's address and the book can be placed in the mail.

Returning Your Magazine Audio Cartridges

Please promptly return your magazine audio cartridges when you have finished reading your magazines. NLS reuses the cartridges to continue to provide audio magazines to library patrons. If magazines are not returned in a timely manner, your subscriptions will become delinquent.

Audio magazines need to be returned to the producer (NOT the NYS Talking Book and Braille Library).The producer's address is printed on a sticker located on the red magazine cartridge container. To return a magazine audio cartridge, please remove the address card entirely and place the magazine in your outgoing mail. For more complete information see our Audio Magazines help page.

To review a list of available magazines, please visit NLS Magazinesexternal link icon. Please contact TBBL at 1-800-342-3688, or, if you would like to start a new subscription or if you have questions about an existing subscription.

Returning a Digital Player

Call Us First

Call us toll-free at 1-800-342-3688 before returning a digital player as defective. We might be able to help you with the problem over the phone and save you the trouble of having to return the player and being without one until a replacement arrives. If we cannot take care of the problem over the phone, we'll ask you to return the player to the library and we'll send you a replacement right away.

We recommend that you recharge your player when it is not in use, as this preserves the battery life. If you do have a problem with the battery not charging correctly, call us right away and we will send a replacement.

You may return the player through the mail without charge as "Free Matter for the Blind or Handicapped." If you still have the original shipping carton and packing materials please use them, or use any suitable and well-padded box, to return the player. You can also use the container that the replacement digital player comes in. Please call or email our library to request a shipping label so your return is free of change.

Option for Local Exchange

Throughout upstate New York, twenty-one Sublending Agencies (mostly public library systems, along with some associations for the blind) help TBBL provide service. These agencies work with TBBL at the local level, promoting the program, forwarding completed applications, and helping library borrowers use the service.

They have a small stock of recorded books for emergency loan, and a supply of digital players so that borrowers can exchange non-working machines locally. Library users obtain their basic service from TBBL in Albany, but these local contact-points serve a number of valuable needs.

Last Updated: November 29, 2021