New York State Library
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NYS Library Plan for Reopening and Restoring Services

Note: The Library's service levels do not directly correspond to the four phases of the NY Forward reopening plan.

Service Level 1 2 3 4 5 6
Anticipated Date 3/17/2020 - 6/7/2020 6/8/2020 - 9/2020 10/2020 - 5/2021 5/17/2021-present
CDC Community Transmission Level Substantial Moderate Moderate Minimal Minimal None - Post Pandemic
Library Building Building closed to the public; all services virtual. Building closed to public. Continue to provide virtual services. Building closed to public. Continue to provide virtual and remote services. Curbside pickup or drop off available. Building open by appointment to avoid gatherings and following State/SED guidelines and Cultural Education Center reopening plan. Building open, with social distancing practices enforced; no large gatherings or events. Building open, with gatherings or events of 50+ allowed.
TBBL No materials sent out; patrons encouraged to use BARD to download books. Begin mailing materials to patrons; however, until the backlog is caught up, Reader Advisors will answer 800 line on a limited basis.  Enhanced reference services conducted via email or phone. Use interagency courier, USPS or UPS mail, but continue to promote ILL and document delivery as preferred alternatives. Limited curbside service provided to circulate and return books. Online programs available via Zoom. Most services offered virtually. Continue interagency courier, USPS, or UPS mail; Researchers may schedule visits with assigned desk areas and/or microfilm readers. Use of wireless network permitted, but no public computers. Most services available with some modifications. Patrons may visit, browse 7th floor collections, and check out materials. Modified computer services offered. No-contact services offered for high risk and disabled patrons. Many services offered virtually. Full service. Possible modified computer use policy.
Public Services In-person services suspended. Reference services conducted via email or phone. Library closed to public. No more than 25% staff in the building; all others working remotely. Reference services conducted via email or phone. Enhanced reference services conducted via email or phone. Use interagency courier, USPS or UPS mail, but continue to promote ILL and document delivery as preferred alternatives. Limited curbside service provided to circulate and return books. Online programs available via Zoom. Most services offered virtually. Continue interagency courier, USPS, or UPS mail; Researchers may schedule visits with assigned desk areas and/or microfilm readers. Use of wireless network permitted, but no public computers. Most services available with some modifications. Patrons may visit, browse 7th floor collections, and check out materials. Modified computer services offered. No-contact services offered for high risk and disabled patrons. Many services offered virtually. Full service. Possible modified computer use policy.
Technical Services Remote work on bibliographic database maintenance, digital collection maintenance, ILL (limited to electronic document borrowing), and web updates; all other services suspended. Process government documents, process new material, begin ILL to regions that are open, review preservation needs. Resume regular processing of materials; resume full preservation activities; ILL to regions that are open (with 24-hour quarantine of returned materials); scanning. Regular processing of materials; full preservation activities; ILL to new regions opening; scanning. Regular processing of materials; full preservation activities; ILL to new regions opening; scanning. Full service
Safety Considerations Building closure, staff working remotely. Returned materials quarantined for 72 hours. Encourage staff to telecommute part time where possible, and to stay home when sick. Implement social distancing measures. Clean and disinfect frequently touched surfaces daily. Ensure hand hygiene supplies are readily available. Encourage staff and patrons to stay home when sick. Implement social distancing measures, including use of masks. Clean and disinfect frequently touched surfaces and shared equipment daily. Ensure hand hygiene supplies are readily available. Encourage staff and patrons to stay home when sick. Implement social distancing measures, including use of masks. Clean and disinfect frequently touched surfaces daily. Ensure hand hygiene supplies are readily available. Encourage staff and patrons to stay home when sick. Clean and disinfect frequently touched surfaces daily. Ensure hand hygiene supplies are readily available. No social distancing measures in place.
Last Updated: June 10, 2021