Have you checked to see if your question is answered on our FAQ page?
The New York State Library staffs the NOVELny Help Desk Monday through Friday. Staff answer questions regarding access, searching techniques, and troubleshooting.
In order to better serve NOVELny customers, the NOVELny vendors (Gale and Britannica) now support libraries by directly answering questions related to their products.
E-mail the Help Desk at email@example.com.
Call the Help Desk:
For geolinks for all of the NOVELny databases, please visit the Gale support portal.
The following types of questions can be answered by the NOVELny Help Desk:
The following types of questions should be directed to the individual vendors: