Great Things Happen in 3s! RAC Smackdown the IIIrd: New York Libraries are Innovation

NYLA Conference, November 4, 2016, Saratoga City Center Room 2B

Text from the PowerPoint presentation

Slide 1

Great Things Happen in 3s!
RAC Smackdown  the IIIrd: New York Libraries are Innovation
NYLA Conference, November 4, 2016, Saratoga City Center  Room 2B

Slide 2

Your Hosts
[image of] Mary Jean Jakubowski, Library Director
Buffalo & Erie County PL
AKA “One of Western New York’s Most Influential People”

[image of] Claudia Depkin, Library Director
Haverstraw King’s Daughters PL
AKA “the Mother of our Country”

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[image of Creating the Future… report cover]

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Elaine Lasda

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The Challenges:

  • Graduate Level Users
  • Spectrum of Student Sophistication
  • Commuter Campus
  • Staff Attrition

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Desired Outcome

  • Market Services Effectively
  • Reach Students at Points of Need
  • Maximize Student/Librarian Interactions
  • User-focused Service Model

Slide 7

Step 1: Assessment Survey

  • Students only 
  • Demographics
  • On Campus? 
  • Perceived Skill Level? 
  • Instruction & Help Preferences? 
  • Triggers for Contacting Library/Librarian?

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  • 90%+ Using Library Resources & Services  – (REMOTELY)
  • 89%  Extremely, Very, or Confident Searchers
  • Want Subject Expertise, not General Reference

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Into Action

  • New Strategy 
    • Play to Existing Student Expertise
    • Focus on One-on-One Consults/Instruction
    • Use Technology to Meet/Teach Remotely
    • Welcome Day Event
    • Contextual Chat Reference

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The Knockout Impact

  • Fall 2014 – Fall 2015
    • # Consults DOUBLED 
  • September 2015 – June 2016
    • 110 Total Consults
    • 1 appointment per 14 FTEs
  • 100+ Students Reached on Welcome Day Fall 2016

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The Future!
^ Consults by Web Conferencing
^ Integration in Disciplinary Curricula
^ Assess/Market to Faculty & Adjuncts
? Persona-Based Marketing

Slide 12

Thank you!
Elaine Lasda
Dewey Graduate Library, 
University at Albany

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Share, Listen, Learn; Stories of Rockland County
Brian Jennings, Local History Librarian, New City Library
[images of logos Ramapo Catskill Library System, Library Association of Rockland County, New City Library; photo collage]

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  • Full interviews are uploaded to via the Southeastern New York Library Resources Council.
  • Through the Empire State Library Network our metadata is added to the Digital Public Library of America at where we can see the connections between our local history and national history.

[images of logos of Hudson River Valley Heritage, Southeastern New York Library Resources Council, Empire State Library Network, Digital Public Library of America]

Slide 15

[image of] Walter Luther
I spent most of my summers at my grandfather's, which was in Sandy Fields in Harriman State Park. I enjoyed that immensely. It was wild and free.

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[image of] Harry Waitzman, 1927-2016
I wanted to be a fish man just like my father and he told me you’re not going to become a fish man, you’re going to become a doctorlawyer!

Slide 17

[image of photocollage]
Listen to our stories

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What’s next?

  • More diversity of  interviewees
  • More training for  volunteers and staff
  • Partnerships with  schools in use of  interviews

[image of boy listening to oral histories at the Clarkstown 225th anniversary exhibit opening at the Town Hall]

Slide 19

Cool Stuff We Like (and we thought you’d like them too!)
[images of Bethlehem Public Library sign, logo and director Geoffrey Kirkpatrick]
Geoffrey Kirkpatrick
Library Director
Bethlehem Public Library

Slide 20

Bethlehem Public Library

  • School district public library immediately south of Albany
  • Service population of 28,500

Slide 21

Wifi at the Bethlehem Town Pool

  • Worked with the town Parks and Recreation Department to provide wifi to residents at the largest town park
    • All school district residents are eligible to utilize the town pool, though there is a cost to enter pool area itself 
    • Ensure that wifi signal would be available to those not paying to enter the pool area
    • Park entrance not restricted

Slide 22

Wifi at Bethlehem Town Pool (cont.)

  • Intergovernmental Cooperation
    • Equipment, installation, and internet service provided by BPL
      • They let us drill a lot of holes in their building!
    • Space and electricity provided by town Parks and Rec

Slide 23

Marketing Our Services at the Pool
[image of woman, sign and laptop computer]

Slide 24

Elm Avenue Park Wifi Coverage
[Google Earth image of park]

Slide 25

Dero Fixit Station

  • Proximity to the Albany County Rail Trail saw an increase in the number of bicycles at the Library
  • Simple repairs available 24/7
  • Partner with local bike shop to teach people how to use the tools available

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[image of bicycle repair station]

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Cell Phone & Tablet Charging Station

  • Originally installed in the hallway; then moved into the Library proper
  • Alleviates nervousness about leaving electronics while using the Library

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[image of Cell Phone & Tablet Charging Station]

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[image: closeup of section of Cell Phone & Tablet Charging Station]

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Cellular Wifi Hotspots

  • We thought these were neat

[image shows screenshot of WiFi information on handheld device]

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[image of water fountain with provision for filling water bottles]

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[image of logo of Nothern Onondaga Public Library]
Kate McCaffrey, Library Director
Northern Onondaga Public Library

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  • Increasing interest in getting out of our buildings – lots of invitations
  • Feeling that we had “hit the walls” in terms of growth
  • Staff struggled with transporting and setting up tables, dealing with canopies, hauling materials
  • Presentation felt stodgy – difficult to stand out in the crowd!

Slide 34

[image of Grandview Heights Public Library’s “PopUp Library” small vehicle]

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Costs of PopUp Library vehicle
Initial Cost: $54,160

  • Truck: $21,730
  • Custom Body: $24,181
  • Wrap: $ 1,834
  • Furnishings/accessories: $4,476
  • Technology: $1,100

Ongoing costs...gas, maintenance, insurance, staffing, materials

Slide 36

[image of interior of Stonewell Bodies, Genoa NY, where PopUp Library vehicle was built]

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[image of NOPL Pop Up Library truck]

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Where can we go?

  • Parks
  • Senior residences
  • Williams Beach and Oneida Shores
  • Town of Cicero Family Movie Nights
  • Camp Out Night
  • Health & Wellness Festival
  • North Syracuse Community Festival
  • Cicero Chamber Festival
  • Town of Clay Easter Egg Festival

Slide 39

[image of NOPL Pop Up Library truck; woman reading to children]

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[image of NOPL Pop Up Library truck and people browsing books]

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[images of NOPL Pop Up Library truck; woman reading to children]

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[image of brick wall]
When Did We Build this Wall? Removing barriers to library access
Jennifer Palmer Schlossberg, Librarian, Head of Access and Circulation Services
Tompkins County Public Library | Ithaca, NY | | 607.275.1554

Slide 43

[image of brick wall]
Razing the Walls

  • Took the reins at the end of 2013
  • Restrictive policies made it difficult for staff to give good customer service
  • Couldn’t move ahead with new services if we were failing at supplying the most basic service – issuing library cards 

Slide 44

[image of brick wall and two children looking over wall]
Children in Foster Care

  • Denied cards because they did not have a financially responsible adult to sign the registration card
  • Acknowledge that these children deserve access to their public library
  • Worked with the Department of Social Services


Slide 45

[image of lower brick wall and two children looking over wall]
Children with Two

  • Recognize various family structures
  • Library should not be another obstacle for a child
  • Ease tensions between households


Slide 46

[images of family with newborn; poster for “Babies Belong at the Library” programs]
Babies Belong at the Library

  • Collaboration among all 6 public libraries in Tompkins County and the Family Reading Partnership
  • Wanted families with noisy babies and nursing needs to feel welcome
  • Infants born at Cayuga Medical Center in Ithaca, NY receive their “Baby’s First Library Card along with a bag of reading-related resources prior to being discharged
  • Babies born at home, or families adopting babies, can pick up their card and bag at any of the six libraries in Tompkins County.
  • Fine-free board books

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[images of library cards; boy and girl standing with piles of books]
Other community members now eligible for library services:

  • People (18 and over) living in a residential program
  • Adults (18 and over) and their children living in a homeless shelter
  • Young adults (13-17) living in a group home
  • Young adults (13-17) who need a card to access WiFi for their ChromeBooks

Slide 48

Thank you!
Jennifer Schlossberg, Librarian, Head of Access and Circulation Services
Tompkins County Public Library
Ithaca NY

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[images for “Helping All Trustees Succeed – New York and ILEAD USA]

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$1.2 billion
19.7 million

Slide 51

[image: photo of the PULISDO  (Public Library System Director Organization of New York State) ILEAD Team]

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The Goal
To develop a standardized framework for trustee education curriculum to be deployed through the public library systems of New York State. 

Slide 53

[screen capture of the online version of Handbook For Library Trustees of New York State:]

Slide 54

[image: screen capture of first page of “Trustee”: Library Trustees Association of New York State Spring 2016 newsletter]
The Results
5 custom modules launched (April 2016) : 

  • The Basics of What Every Trustee Should Know
  • Legal Issues for Libraries
  • Financial & Fiduciary Responsibilities
  • Planning & Advocacy for Library Sustainability
  • Seven Habits of Highly Effective Boards

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Trustee Educator Cohort Meet-Up

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The Future

Slide 57

Yay Team!
Team HATS enjoyed working together so much many of the team members are now working together on other statewide projects:

  • Mini-Webinars for Trustees for the New York State Library
  • Committee to Review NYS Minimum Standards
  • Sustainability Initiative of the New York Library Association

Slide 58

Thank you!
Sincerely, Team HATS
Rebekkah Smith Aldrich
Coordinator for Library Sustainability
Mid-Hudson Library System

Slide 59

[image: cover of book “Create Your School Library Writing Center; Grades 7-12, by Dr. Horan]
School Library Writing Center
Dr. Timothy Horan
Library Media Specialist
Hauppauge High School

Slide 60

I Wrote the Book on School Library Writing Centers…Literally!

  • It’s was published recently by Libraries Unlimited (an imprint of ABC-CLIO)
  • It contains everything you want to know about School Library Writing Centers …but were afraid to ask!
  • And best of all, it’s well written.  You’ll love it.  I promise.

Slide 61

Look for the ‘K-6’ sequel next year…

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The Five Mainstays of the School Library Writing Center:

  • It is located in the school library.
  • It is open during the day, and after school.
  • The majority of instruction is performed by students (peer tutors).
  • It is modeled closely on the university writing center paradigm.
  • The school librarian is the sole director, and is also a tutor (Horan 10).

Slide 63

What is a Writing Center?

  • It’s a place where students can go to receive assistance with writing assignments
  • Multiple sessions per assignment work best
  • The goal of a writing center is NOT to “fix” papers…
  • The goal is to create writers

Slide 64

What do Writing Centers do?

  • They perform peer tutoring
  • They use the form of the “one-on-one writer’s conference”
  • They assist students in all phases of writing, from initial brainstorming, to successive drafts, to final editing

Slide 65

What do Writing Centers NOT do?

  • They don’t write papers for students
  • They don’t “fix” papers
  • They don’t allow “drop offs”
  • They don’t “proofread”
  • They don’t guarantee high grades

Slide 66

Join my School Library Writing Centers Forum!

  • It’s Free!  It’s Fun!  It’s Educational!
  • I’m the Owner and Moderator
  • I will Respond to You Directly
  • You can also Chat with Each Other
  • It’s a Continuation of my Books
  • Here’s the URL:

Slide 67

[images of students in a library]
Rochester International Academy Library’s Makerspace Storytelling Autonomous Circ
Julianne Wise
Library Media Specialist
Rochester International Academy
Rochester City School District

Slide 68

RIA Library: Patron Overview

  • We serve 350 students in grades Kindergarten through 12th grade.
  • All of our students are new arrivals to the country and speak low incident languages.
  • Approximately 95% of our students have refugee status.
  • Many arrive with interrupted or no formal education.

Meet Our RIA Library Patrons!

Slide 69

Makerspace – to – Go: Narrowing the Digital Divide

  • Many students with limited formal education are working hard to adapt to our reliance on the written word but are very comfortable learning in a three-dimensional setting.
  • A “makerspace” is a physical space that contains shared resources and is devoted to hands-on invention and creation.
  • Makerspace-to-Go is shared by all Rochester City School District libraries and was funded by Rochester Public Library’s Harold Hacker Fund.
  • It includes a Makerbot Mini Replicator 3d printer, Lego Mindstorms EV3 robotics kit, Rubix cubes, tangrams, magnetic poetry and origami paper.

Slide 70

Makerspace – to – Go: Outcomes

  • Students’ language acquisition is fostered as they enthusiastically write and speak English while collaborating on makerspace projects.
  • Experience with the shared makerspace inspired RIA teachers to obtain funding for RIA’s own permanent makerspace.
  • Teachers are now collaborating in a collegial circle as they creatively integrate these new resources into instruction.

Slide 71

Storytelling Festival: Targeted Collection Development

  • The Rochester City School Library System sponsors an annual Storytelling Festival for students attending private and public schools in Rochester.
  • Students selected culturally relevant stories from our highly diverse library collection that includes many bilingual folktales and fairy tales.
  • We had a very successful year with five well-prepared participants who earned four winning trophies for RIA.

Slide 72

Autonomous Circulation: Building Confident Patrons

  • Most of our students have not experienced a library prior to coming to RIA. Many of them have lived with limited access to information.
  • New arrivals are immediately taught our highly structured library procedures in their first language so they can begin to independently navigate the library resources.
  • Pictures remind students of procedures so those at the pre-literacy level can participate in our library culture.
  • This is one way we begin to acclimate our students to the freedoms we enjoy here in the United States.

Slide 73

Closing Comments

[image of Bernard Margolis; closing comments {not included on slide}]
Bernard Margolis, State Librarian of New York, AKA “the Wise One”

Last Updated: December 15, 2016 -- asm