Problem Definition: Not all households and individuals have a reliable personal computer that meets their needs.
Why is this a problem:
Many solutions focus on loaning rather than ownership, which prevents people from having full participation online and equity with their device-owning neighbors.
Without ongoing tech support, devices become unusable.
A lack of understanding of necessary specs makes it difficult for people to get the device they need.
Bulk purchases mean that everyone benefiting from a program gets the same device, despite differing needs.
In some communities, devices have been made available to students but not others.
Many households are under-deviced, meaning everyone in a household is trying to use one device.
People have access to a phone or tablet, but not a computer. Mobile is not enough for full participation online.
There is a lack of supply of low-cost personal computers.
Non-profit refurbishment is an underutilized option for filling supply needs.
Flip the Context:
People have ubiquitous tech support and troubleshooting support for their devices.
We have eliminated barriers to device ownership for all people including adults.
People are informed and knowledgeable enough about computers to know which accessories, specifications, and devices they need to meet their goals.
There is an individualized approach to connecting people with the appropriate device for their needs.
Everyone who needs one has a personal computer.
All governments and corporations donate their decommissioned computers for refurbishment and reuse, rather than selling or recycling them.
All free or low-cost broadband options are paired with appropriate devices and digital support.
Timed Prompts:
How might we encourage corporations and governments to donate their surplus and decommissioned assets to refurbishment?
How might we design individualized device pairing programs?
How might we provide free, high-quality digital support to increase people's long-term success with their devices?
How might we give personal computers to everyone who needs one?
How might we ensure that emergency device measures are sustainable in the long term?
