How to Return a Machine
Call Us First
Call us toll-free at (800) 342-3688 before returning a machine as defective. We might be able to help you with the problem over the phone and save you the trouble of having to return the machine, and being without one until a replacement arrives.
If we cannot take care of the problem over the phone, we’ll ask you to return the machine to the library and we’ll send you a replacement right away.
If you still have the original shipping carton and packing materials please use them, or use any suitable and well-padded box. You can also use the container that the replacement machine comes in.
You may return the machine through the mail without charge as “Free Matter for the Blind or Handicapped.”
Option for Local Exchange
Throughout upstate New York, twenty-one Sublending Agencies (mostly public library systems, along with some associations for the blind) help TBBL provide service. These agencies work with TBBL at the local level, promoting the program, forwarding completed applications, and helping library borrowers use the service.
They have a small stock of recorded books for emergency loan, and a supply of cassette players so that borrowers can exchange non-working machines locally. Library users obtain their basic service from TBBL in Albany, but these local contact-points serve a number of valuable needs.