New York State Library | NOVEL Home Page

AccessMichigan: The Challenges and Rewards of Statewide Library Cooperation

Slide 13 of 17

Lessons learned

Never launch a new service on April 1st!

Keep the institutions in the end user loop

There’s no such thing as too much communication

Explore together: institutions, librarians, and the end users

None of us is as smart as ALL of us

Go through these one by one.

Stress Bob Raz’s comments about making sure that the end user always knows that this material is provided by his or her library, not just another free Yahoo or Google or Lycos site.

Keep the communication flying.

Keep all the stakeholders in the loop.