2-1-1 in New York State: 2008

Coordinated Outreach Services Program

[2-1-1 New York logo; get connected; get answers.]

2-1-1 in New York State: 2008

United Way and the Association of Information and Referral Systems (AIRS) and the New York State chapters of both organizations have worked to establish 2-1-1 in New York.

What is 2-1-1?

A single number to call to locate health and human services information.
2-1-1 connects callers to a regional 2-1-1 Call Center.
Certified Information and Referral Specialists (I&R) interview callers and provide detailed information and referral to appropriate agencies and services.
2-1-1 is a 24-hour, multilingual, accessible live service.

2-1-1 call centers offer:

Professionally trained AIRS certified I&R Specialists.
Assistance is provided via confidential interviews.
Detailed local information is provided.
Information provided is based on callers' specific needs.

2-1-1 New York contacts:

Susan Hager, Co-Chair
President, United Way of New York State
(518) 463-2522
shager @ uwnys.org

Ana S. Winans
Executive Director, 2-1-1 New York State
(518) 449-0767 Ext. 20
awinans211 @ uwnys.org

2-1-1 New York Home Page
2-1-1 National Home Page

2-1-1 updates: February 2008

In New York State, 75% of the population currently has 2-1-1 access. Information about coverage is found at the 2-1-1 New York Regional Map.

Prior to launching 2-1-1 service, each region submits to a rigorous application and review process to assure that it meets national standards for service. Oversight by the Policy Board of the 2-1-1 New York Collaborative is continuous and regions must be re-certified every three years to assure quality.

Background

In 2000, the Federal Communications Commission assigned 2-1-1 to serve as the three-digit number for access to information and referral services. As a result, 2-1-1 serves approximately 75% of the US population; 2-1-1 systems cover all or part of 44 states (including 21 states with 100% coverage) plus the District of Columbia and Puerto Rico.

News about 2-1-1 in New York State

Please check the 2-1-1 New York News Page.

For more information:

Go back to the Coordinated Outreach Services Program page

	2-1-1 in New York State: 2008
United Way and the Association of Information and Referral Systems (AIRS) and the New York State chapters of both organizations have worked to establish 2-1-1 in New York.