2-1-1 in New York State: 2009
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United Way and the Association of Information and Referral Systems (AIRS) and the New York State chapters of both organizations have worked to establish 2-1-1 in New York.(Links below will open in a new window) |
![[2-1-1 New York logo; get connected; get answers.]](images/211logo.gif)
What is 2-1-1?
- A single number to call to locate health and human services information.
- 2-1-1 connects callers to a regional 2-1-1 Call Center.
- Certified Information and Referral Specialists (I&R) interview callers and provide detailed information and referral to appropriate agencies and services.
- 2-1-1 is a 24-hour, multilingual, accessible live service.
2-1-1 call centers offer:
- Professionally trained AIRS certified I&R Specialists.
- Assistance is provided via confidential interviews.
- Detailed local information is provided.
- Information provided is based on callers' specific needs.
2-1-1 New York contacts
See also 2-1-1 New York Home Page | 2-1-1 National Home Page
2-1-1 updates: April 2009
In New York State, 2-1-1 services are currently available to residents of the Finger Lakes, the Capital Region, Hudson Valley, New York City and Western New York regions – more than 14,000,000 people, or 75% of the state's population. Information about coverage is found at the 2-1-1 New York Regional Map
Prior to launching 2-1-1 service, each region submits to a rigorous application and review process to assure that it meets national standards for service. Oversight by the Policy Board of the 2-1-1 New York Collaborative is continuous and regions must be re-certified every three years to assure quality.
Background
In 2000, the Federal Communications Commission assigned 2-1-1 to serve as the three-digit number for access to information and referral services. Currently, 2-1-1 serves about 193 million people in 41 states, the District of Columbia and Puerto Rico.
News about 2-1-1 in New York State
Please check the 2-1-1 New York News Page