Adding Basic Web Design to Your Professional Toolkit (Onondaga County Public Library)

Outcome-Based Evaluation
Best Practices in New York State

(Example illustrating Qualitative Results)

Outcome #1: Library staff will feel more confident in web skills after taking an Onondaga Community College (OCC) online class.

Indicators: % Who feel more confident in job training and skills; Total number trained. 

Data Sources: Quiz and test results; Online survey and interviews. Results Summary: 33 staff members took advantage of the OCC online course opportunity. 33 staff completed quizzes during Onondaga. Community College classes for immediate feedback. A final exam determined overall course knowledge; 91% (25) reported scoring 80% or better on the final exam.  73% reported they were more confident in skills learned from taking a course at OCC.  (23) 68% of the respondents viewed the classes as very useful to their jobs and (14) 61.5% feel that as a result of taking the course, it will help them improve in their job performance. (9) 27% believe taking the course will help them to teach other staff and assist patrons.

Outcome 1: While the outcome is stated in terms of a “confidence” goal which, by itself, is “outcomes-lite,” in practice the project captured change in participant skills using an exam to collect information about what was learned. In addition to the confidence goal, an outcome that predicted what skills the learners would learn and practice could be verified first by the exam and using a survey of how participants used the new skills as a follow-up. Such a data collection would have established program impact using the OBE model.

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Last Updated: June 3, 2009