Quick and Easy (Mid-Hudson Library System)
Best Practices in New York State
(Example illustrating Qualitative Results)
A creative way of determining impact of training of library staff. The project predicted that staff would use what they learned to make a contribution to a patron service and had a way to measure if it happened. A great follow-up to extend the impact information would be to survey patrons who use the Quick Answers to find out the value of the service to them.
Outcome #3: As a result of system training, library staff increase the content
on the Quick Ways to Find Great Answers web site by at least 25%.
Quick Answers for Patrons on the Go at http://midhudson.org/answers
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