Great Things Happen in 3s! RAC Smackdown the IIIrd: New York Libraries are Innovation
NYLA Conference, November 4, 2016, Saratoga City Center Room 2B
Text from the PowerPoint presentation
Slide 1
Great Things Happen in 3s!
RAC Smackdown the IIIrd: New York Libraries are Innovation
NYLA Conference, November 4, 2016, Saratoga City Center Room 2B
Slide 2
Your Hosts
[image of] Mary Jean Jakubowski, Library Director
Buffalo & Erie County PL
jakubowskim@buffalolib.org
AKA “One of Western New York’s Most Influential People”
[image of] Claudia Depkin, Library Director
Haverstraw King’s Daughters PL
cdepkin@rcls.org
AKA “the Mother of our Country”
Slide 3
[image of Creating the Future… report cover] http://www.nysl.nysed.gov/libdev/libdev/rac/2020final/2020final.pdf
Slide 4
Elaine Lasda
Slide 5
The Challenges:
- Graduate Level Users
- Spectrum of Student Sophistication
- Commuter Campus
- Staff Attrition
Slide 6
Desired Outcome
- Market Services Effectively
- Reach Students at Points of Need
- Maximize Student/Librarian Interactions
- User-focused Service Model
Slide 7
Step 1: Assessment Survey
- Students only
- Demographics
- On Campus?
- Perceived Skill Level?
- Instruction & Help Preferences?
- Triggers for Contacting Library/Librarian?
Slide 8
Results
- 90%+ Using Library Resources & Services – (REMOTELY)
- 89% Extremely, Very, or Confident Searchers
- Want Subject Expertise, not General Reference
Slide 9
Into Action
- New Strategy
- Play to Existing Student Expertise
- Focus on One-on-One Consults/Instruction
- Use Technology to Meet/Teach Remotely
- Welcome Day Event
- Contextual Chat Reference
Slide 10
The Knockout Impact
- Fall 2014 – Fall 2015
- # Consults DOUBLED
- September 2015 – June 2016
- 110 Total Consults
- 1 appointment per 14 FTEs
- 100+ Students Reached on Welcome Day Fall 2016
Slide 11
The Future!
^ Consults by Web Conferencing
^ Integration in Disciplinary Curricula
^ Assess/Market to Faculty & Adjuncts
? Persona-Based Marketing
Slide 12
Thank you!
Elaine Lasda
elasdabergman@albany.edu
Dewey Graduate Library,
University at Albany
http://slideshare.net/librarian68
Slide 13
Share, Listen, Learn; Stories of Rockland County
Brian Jennings, Local History Librarian, New City Library
bjennings@rcls.org
[images of logos Ramapo Catskill Library System, Library Association of Rockland County, New City Library; photo collage]
Slide 14
HRVH.ORG – ESLN – DP.LA
- Full interviews are uploaded to HRVH.org via the Southeastern New York Library Resources Council.
- Through the Empire State Library Network our metadata is added to the Digital Public Library of America at http://dp.la where we can see the connections between our local history and national history.
[images of logos of Hudson River Valley Heritage, Southeastern New York Library Resources Council, Empire State Library Network, Digital Public Library of America]
Slide 15
[image of] Walter Luther
I spent most of my summers at my grandfather's, which was in Sandy Fields in Harriman State Park. I enjoyed that immensely. It was wild and free.
Slide 16
[image of] Harry Waitzman, 1927-2016
I wanted to be a fish man just like my father and he told me you’re not going to become a fish man, you’re going to become a doctorlawyer!
Slide 17
[image of photocollage]
Listen to our stories
soundcloud.com/rocklandroom
Slide 18
What’s next?
- More diversity of interviewees
- More training for volunteers and staff
- Partnerships with schools in use of interviews
[image of boy listening to oral histories at the Clarkstown 225th anniversary exhibit opening at the Town Hall]
Slide 19
Cool Stuff We Like (and we thought you’d like them too!)
[images of Bethlehem Public Library sign, logo and director Geoffrey Kirkpatrick]
Geoffrey Kirkpatrick
Library Director
Bethlehem Public Library
geoff@bethpl.org
Slide 20
Bethlehem Public Library
- School district public library immediately south of Albany
- Service population of 28,500
Slide 21
Wifi at the Bethlehem Town Pool
- Worked with the town Parks and Recreation Department to provide wifi to residents at the largest town park
- All school district residents are eligible to utilize the town pool, though there is a cost to enter pool area itself
- Ensure that wifi signal would be available to those not paying to enter the pool area
- Park entrance not restricted
Slide 22
Wifi at Bethlehem Town Pool (cont.)
- Intergovernmental Cooperation
- Equipment, installation, and internet service provided by BPL
- They let us drill a lot of holes in their building!
- Space and electricity provided by town Parks and Rec
Slide 23
Marketing Our Services at the Pool
[image of woman, sign and laptop computer]
Slide 24
Elm Avenue Park Wifi Coverage
[Google Earth image of park]
Slide 25
Dero Fixit Station
- Proximity to the Albany County Rail Trail saw an increase in the number of bicycles at the Library
- Simple repairs available 24/7
- Partner with local bike shop to teach people how to use the tools available
Slide 26
[image of bicycle repair station]
Slide 27
Cell Phone & Tablet Charging Station
- Originally installed in the hallway; then moved into the Library proper
- Alleviates nervousness about leaving electronics while using the Library
Slide 28
[image of Cell Phone & Tablet Charging Station]
Slide 29
[image: closeup of section of Cell Phone & Tablet Charging Station]
Slide 30
Cellular Wifi Hotspots
- We thought these were neat
[image shows screenshot of WiFi information on handheld device]
Slide 31
[image of water fountain with provision for filling water bottles]
Slide 32
[image of logo of Nothern Onondaga Public Library]
NOPL GOES MOBILE
Kate McCaffrey, Library Director
Northern Onondaga Public Library
kmccaffrey@nopl.org
Slide 33
Challenges:
- Increasing interest in getting out of our buildings – lots of invitations
- Feeling that we had “hit the walls” in terms of growth
- Staff struggled with transporting and setting up tables, dealing with canopies, hauling materials
- Presentation felt stodgy – difficult to stand out in the crowd!
Slide 34
[image of Grandview Heights Public Library’s “PopUp Library” small vehicle]
Slide 35
Costs of PopUp Library vehicle
Initial Cost: $54,160
- Truck: $21,730
- Custom Body: $24,181
- Wrap: $ 1,834
- Furnishings/accessories: $4,476
- Technology: $1,100
Ongoing costs...gas, maintenance, insurance, staffing, materials
Slide 36
[image of interior of Stonewell Bodies, Genoa NY, where PopUp Library vehicle was built]
Slide 37
[image of NOPL Pop Up Library truck]
Slide 38
Where can we go?
- Parks
- Senior residences
- Williams Beach and Oneida Shores
- Town of Cicero Family Movie Nights
- Camp Out Night
- Health & Wellness Festival
- North Syracuse Community Festival
- Cicero Chamber Festival
- Town of Clay Easter Egg Festival
Slide 39
[image of NOPL Pop Up Library truck; woman reading to children]
Slide 40
[image of NOPL Pop Up Library truck and people browsing books]
Slide 41
[images of NOPL Pop Up Library truck; woman reading to children]
Slide 42
[image of brick wall]
When Did We Build this Wall? Removing barriers to library access
Jennifer Palmer Schlossberg, Librarian, Head of Access and Circulation Services
Tompkins County Public Library | Ithaca, NY | www.tcpl.org
jschlossberg@tcpl.org | 607.275.1554
Slide 43
[image of brick wall]
Razing the Walls
- Took the reins at the end of 2013
- Restrictive policies made it difficult for staff to give good customer service
- Couldn’t move ahead with new services if we were failing at supplying the most basic service – issuing library cards
Slide 44
[image of brick wall and two children looking over wall]
Children in Foster Care
- Denied cards because they did not have a financially responsible adult to sign the registration card
- Acknowledge that these children deserve access to their public library
- Worked with the Department of Social Services
Policy:
http://tcpl.org/libinfo/rules-policies-foster-child-card.php
Slide 45
[image of lower brick wall and two children looking over wall]
Children with Two
Residences
- Recognize various family structures
- Library should not be another obstacle for a child
- Ease tensions between households
Policy: http://tcpl.org/libinfo/rules-policies-minors-with-two-residences.php
Slide 46
[images of family with newborn; poster for “Babies Belong at the Library” programs]
Babies Belong at the Library
- Collaboration among all 6 public libraries in Tompkins County and the Family Reading Partnership
- Wanted families with noisy babies and nursing needs to feel welcome
- Infants born at Cayuga Medical Center in Ithaca, NY receive their “Baby’s First Library Card along with a bag of reading-related resources prior to being discharged
- Babies born at home, or families adopting babies, can pick up their card and bag at any of the six libraries in Tompkins County.
- Fine-free board books
Slide 47
[images of library cards; boy and girl standing with piles of books]
Other community members now eligible for library services:
- People (18 and over) living in a residential program
- Adults (18 and over) and their children living in a homeless shelter
- Young adults (13-17) living in a group home
- Young adults (13-17) who need a card to access WiFi for their ChromeBooks
Slide 48
Thank you!
Jennifer Schlossberg, Librarian, Head of Access and Circulation Services
Tompkins County Public Library
Ithaca NY
jschlossberg@tcpl.org
http://www.tcpl.org
Slide 49
[images for “Helping All Trustees Succeed – New York and ILEAD USA]
Slide 50
56
6,000+
$1.2 billion
19.7 million
23
Slide 51
[image: photo of the PULISDO (Public Library System Director Organization of New York State) ILEAD Team]
The PULISDO ILEAD Team
Slide 52
The Goal
To develop a standardized framework for trustee education curriculum to be deployed through the public library systems of New York State.
Slide 53
[screen capture of the online version of Handbook For Library Trustees of New York State: http://www.nysl.nysed.gov/libdev/trustees/handbook/]
Slide 54
[image: screen capture of first page of “Trustee”: Library Trustees Association of New York State Spring 2016 newsletter]
The Results
5 custom modules launched (April 2016) :
- The Basics of What Every Trustee Should Know
- Legal Issues for Libraries
- Financial & Fiduciary Responsibilities
- Planning & Advocacy for Library Sustainability
- Seven Habits of Highly Effective Boards
Slide 55
Recently
Trustee Educator Cohort Meet-Up
Slide 56
The Future
Slide 57
Yay Team!
Team HATS enjoyed working together so much many of the team members are now working together on other statewide projects:
- Mini-Webinars for Trustees for the New York State Library
- Committee to Review NYS Minimum Standards
- Sustainability Initiative of the New York Library Association
Slide 58
Thank you!
Sincerely, Team HATS
Rebekkah Smith Aldrich
Coordinator for Library Sustainability
Mid-Hudson Library System
rsmith@midhudson.org
Slide 59
[image: cover of book “Create Your School Library Writing Center; Grades 7-12, by Dr. Horan]
School Library Writing Center
Dr. Timothy Horan
Library Media Specialist
Hauppauge High School
horant@hauppauge.k12.ny.us
Slide 60
I Wrote the Book on School Library Writing Centers…Literally!
- It’s was published recently by Libraries Unlimited (an imprint of ABC-CLIO)
- It contains everything you want to know about School Library Writing Centers …but were afraid to ask!
- And best of all, it’s well written. You’ll love it. I promise.
Slide 61
Look for the ‘K-6’ sequel next year…
Slide 62
The Five Mainstays of the School Library Writing Center:
- It is located in the school library.
- It is open during the day, and after school.
- The majority of instruction is performed by students (peer tutors).
- It is modeled closely on the university writing center paradigm.
- The school librarian is the sole director, and is also a tutor (Horan 10).
Slide 63
What is a Writing Center?
- It’s a place where students can go to receive assistance with writing assignments
- Multiple sessions per assignment work best
- The goal of a writing center is NOT to “fix” papers…
- The goal is to create writers
Slide 64
What do Writing Centers do?
- They perform peer tutoring
- They use the form of the “one-on-one writer’s conference”
- They assist students in all phases of writing, from initial brainstorming, to successive drafts, to final editing
Slide 65
What do Writing Centers NOT do?
- They don’t write papers for students
- They don’t “fix” papers
- They don’t allow “drop offs”
- They don’t “proofread”
- They don’t guarantee high grades
Slide 66
Join my School Library Writing Centers Forum!
- It’s Free! It’s Fun! It’s Educational!
- I’m the Owner and Moderator
- I will Respond to You Directly
- You can also Chat with Each Other
- It’s a Continuation of my Books
- Here’s the URL: http://slwc.freeforums.net/
Slide 67
[images of students in a library]
Rochester International Academy Library’s Makerspace Storytelling Autonomous Circ
Julianne Wise
Library Media Specialist
Rochester International Academy
Rochester City School District
julianne.wise@rcsdk12.org
Slide 68
RIA Library: Patron Overview
- We serve 350 students in grades Kindergarten through 12th grade.
- All of our students are new arrivals to the country and speak low incident languages.
- Approximately 95% of our students have refugee status.
- Many arrive with interrupted or no formal education.
Meet Our RIA Library Patrons! https://youtu.be/WjxSp6hS0Lw
Slide 69
Makerspace – to – Go: Narrowing the Digital Divide
- Many students with limited formal education are working hard to adapt to our reliance on the written word but are very comfortable learning in a three-dimensional setting.
- A “makerspace” is a physical space that contains shared resources and is devoted to hands-on invention and creation.
- Makerspace-to-Go is shared by all Rochester City School District libraries and was funded by Rochester Public Library’s Harold Hacker Fund.
- It includes a Makerbot Mini Replicator 3d printer, Lego Mindstorms EV3 robotics kit, Rubix cubes, tangrams, magnetic poetry and origami paper.
Slide 70
Makerspace – to – Go: Outcomes
- Students’ language acquisition is fostered as they enthusiastically write and speak English while collaborating on makerspace projects.
- Experience with the shared makerspace inspired RIA teachers to obtain funding for RIA’s own permanent makerspace.
- Teachers are now collaborating in a collegial circle as they creatively integrate these new resources into instruction.
Slide 71
Storytelling Festival: Targeted Collection Development
- The Rochester City School Library System sponsors an annual Storytelling Festival for students attending private and public schools in Rochester.
- Students selected culturally relevant stories from our highly diverse library collection that includes many bilingual folktales and fairy tales.
- We had a very successful year with five well-prepared participants who earned four winning trophies for RIA.
Slide 72
Autonomous Circulation: Building Confident Patrons
- Most of our students have not experienced a library prior to coming to RIA. Many of them have lived with limited access to information.
- New arrivals are immediately taught our highly structured library procedures in their first language so they can begin to independently navigate the library resources.
- Pictures remind students of procedures so those at the pre-literacy level can participate in our library culture.
- This is one way we begin to acclimate our students to the freedoms we enjoy here in the United States.
Slide 73
Closing Comments
[image of Bernard Margolis; closing comments {not included on slide}]
Bernard Margolis, State Librarian of New York, AKA “the Wise One”